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After reviewing guidance from the CDC and consulting the latest epidemiological data for our region, we are making the following update to our Health & Safety Plan, effective Friday, March 11:
Masks will no longer be required at Schermerhorn Symphony Center. We will continue to welcome and encourage masks, particularly for those in high-risk populations, and we will have masks available for any patron who would like to wear one. As a reminder, proof of vaccination or a negative COVID-19 test is not required for entry at this time.
If you are concerned about exposure risk, please note that N95, KN95 and KF-94 masks have been demonstrated to provide effective protection for the wearer. We have a supply of surgical and KN95 amasks available for patrons upon request, though availability may be limited based on demand.
Keeping the Air Safe & Clean for You
Our health and safety partner, HCA Healthcare/TriStar Health, has recommended that proper filtration, a good amount of outside air, and good air exchange rates are the best strategies for minimizing the risk of exposure to COVID-19.
Schermerhorn Symphony Center has MERV-14 filters installed in all air-handling units throughout our venue. These filters are considered to be “hospital-grade” and are extremely effective at filtering out pathogens.
Our air-handling systems operate with air exchange rates designed to ensure consistent circulation of clean air. There are three high-performing air handlers in Laura Turner Concert Hall, which complete an air exchange four times per hour. The airflow in the concert hall is designed to pull air downward, away from the audience and performers.
That means you can enjoy your concert with confidence that you are breathing clean, safe air.
We will continue to reassess our safety policies based on guidance from HCA Healthcare/TriStar Health, along with local, state, and federal health officials.
What are your safety protocols for concerts at Ascend Amphitheater or other locations?
Concerts at Ascend Amphitheater will follow the safety protocols at that venue. Any Nashville Symphony concerts held outside the Schermerhorn will follow the protocols of the venue where the concert is being held.
What time should I arrive for a concert at the Schermerhorn?
Our exterior building doors open 90 minutes prior to the performance. We encourage you to arrive as early as you can to allow enough time for health verification, bag check, ticket scanning, and locating your seat(s).
What should I expect when I arrive for a concert at the Schermerhorn?
Once entering at either the east or west entrance, facing One Symphony Place, you will go through a bag and security checkpoint; all purses and bags are subject to search upon entry, and you may be asked to check your bag prior to the concert. After you go through the security checkpoint, your ticket will be scanned. Ushers will be available to help you find your seat.
Does your seating allow for social distancing?
If you are concerned about the proximity of your seats to other patrons, we want you to have the best experience possible. On the night of your concert, you may speak with a member of our Ticketing & Customer Team about changing your seats to a more isolated location.
Your new, socially distanced seats will be at the discretion of the Ticketing & Customer Team, and we may not be able to accommodate all re-seating requests due to capacity in the concert hall.
Are you offering concessions at your performances?
The Schermerhorn Café and bars are open and ready to serve you before and during your performance. If you would like to enjoy a meal prior to or after the performance, click here to view a list of nearby restaurants.
No, our gift shop will not be open. You may contact us at email@example.com with any questions about purchasing items from the gift shop. We will reassess this policy for future performances based on guidance from our health and safety partner, HCA Healthcare/TriStar Health.
I love your Amazon Classical Series Conversations. Are they happening this season?
At this time, Classical Conversations are back! Join us one hour before your Amazon Classical Series concert in the Balcony Lobby.
To watch previous Classical Conversations from the beginning of the season visit our YouTube channel.
I have read your safety policy and have questions about my tickets. What should I do?
For questions about tickets, visit the Customer Service page on our website. If there are any changes to our concert programming, we will notify all ticket holders of their options at that time.
How will I know if you have changed your policy?
We will continue to reassess our policy based on guidance from our health and safety partner, HCA Healthcare/TriStar Health, along with local, state, and federal health officials. Any updates may be found on our Safety Plan page, which is part of our Welcome Guide. We will also email ticket holders any updates prior to each performance. If you have questions, please email firstname.lastname@example.org.