Customer Service

Please select from one of the following options or scroll below for answers to your questions. 

Contactless Tickets
We've made several upgrades to our website so that you can now access your tickets from our website. As long as you have your mobile device, your tickets are right there waiting for you!

To access, visit the Upcoming Events page in your Nashville Symphony account. All of your scheduled concerts will appear on this page, along with a button to "View My Tickets."

When you click on "View My Tickets," a QR code will load onscreen, and that’s what you’ll show to our ticketing attendants for entry. You can also print your QR code and bring them with you to be scanned.

Don’t have a mobile device? Don’t worry! We’ll be able to take care of you on the night of your concert. And if you have any questions at all about our new ticketing policy, call us, and we’ll be happy to assist you. Most of all, we want your concert experience to be smooth and simple.

CHECK OUT THIS VIDEO SHOWING HOW TO ACCESS YOUR CONTACTLESS TICKETS VIA MOBILE PHONE 

 

Ticketing & Customer Team
We’re thrilled to introduce our new Ticketing & Customer Team here at the Nashville Symphony. Our motto: No matter who you are or what you need help with, we're the experts and we are here to assist you.

We know that many of our customers have enjoyed working with their ticketing specialists in the past, and we’re here to assure you that every member of our Ticket & Customer Team is dedicated to making sure that your needs are met. After a year of closure, we’re returning with a team ethic that will help us provide every customer with consistent and committed service. 

Contact Us, Box Office Hours

Our Ticketing & Customer Team is Here to Help:
Email:
 tickets@nashvillesymphony.org
Phone: 615.687.6400
Hours: 10 am-6 pm Monday-Friday

We are not holding in-person box office hours at this time, but if you’d like in-person service, click here to schedule an appointment. Please let us know your preferred time and date, and how we best can serve you.

Are you trying to reach someone else at the Nashville Symphony? Click here for a full list of contacts.

Stay Connected
If you’d like to get the latest, most up-to-date information from your Nashville Symphony, sign up for our email list, and please be sure to add notify@nashvillesymphony.org to your "Safe Senders" list to ensure you’re getting our emails.

Want to control the amount of email you receive from us? You can sign up for weekly or monthly alerts, or anytime we have a new concert announcement.

Are you already signed up for our list but haven’t heard from us in a while? Please be sure to add notify@nashvillesymphony.org to your "Safe Senders" list, and check your Spam and Promotions folders.

You can also follow us on Facebook, Instagram, Twitter, YouTube, LinkedIn and TikTok for updates and fun content.

Ticket Exchanges
You may exchange your Nashville Symphony concert tickets until 72 hours before the concert. Tickets may not be exchanged less than 72 hours prior to the concert. All sales are final. There are no refunds.

For assistance with your ticket exchange, call 615.687.6400 or email tickets@nashvillesymphony.org.

NOTE: There are no ticket exchanges for rental events or concerts not presented by the Nashville Symphony. 

Exchange Fees:

  • $10 per ticket exchange fees apply to single and group ticket buyers.
  • $5 per ticket exchange fees apply to Compose Your Own (CYO) season ticket holders with 3 to 5 concerts in their package.
  • FREE ticket exchanges apply to season ticket holders with full series packages and CYO season ticket holders with 6 or more concerts in their package.

Exchange Options:

  • Concert-to-concert exchange: Exchange tickets for any Nashville Symphony presented concert. Additional charges may apply if there is a difference in ticket price.  
  • On Account: Ticket holders may put the value of their tickets on their Nashville Symphony account. Funds on account may be applied in the future toward any valid concert during the same season (ending July 31, 2022). Any on-account funds not used by July 31, 2022, will be converted into a ticket donation.
  • Donate for Resale: You may donate the value of your tickets as a tax-deductible gift to the Nashville Symphony. You may donate your tickets at any time prior to the concert start time. Click here to donate your tickets. Please note that you cannot donate your tickets after the performance has started. 
  • Education Programs: To accommodate groups on our wait list, all cancellations and exchanges must be made 30 days prior to the date of the performance. Refunds will not be issued for cancellations made after that time. Payment is required within two weeks or 10 business days of your invoice date. If payment has not been received by the deadline, your reservation is subject to cancellation.

Ticket Purchasing Information
You may purchase tickets:

  • On our website
  • Via phone at 615.687.6400 from 10 am-6 pm Monday-Friday
  • In person by appointment; please email us or call to schedule

All tickets are currently available to season ticket holders. Single tickets go on sale to the public at 10 am, Friday, July 30.

Ticket pricing fluctuates and is valid at time of purchase. Pricing and discounts (if applicable) are not retroactive. Additional fees apply.

All sales are final. No refunds.

Unclaimed ticket funds from cancelled events become a donation to the Nashville Symphony at the conclusion of the fiscal year (July 31, 2022)

Ticketmaster: The Nashville Symphony will phase out its partnership with Ticketmaster by July 2022. Until then, all Ticketmaster tickets will remain valid for concerts at Schermerhorn Symphony Center. 

Important Note About Third-Party Ticket Resellers: NashvilleSymphony.org is the official website for purchasing tickets to concerts at Schermerhorn Symphony Center. Tickets purchased from any unauthorized website or third-party vendor may be counterfeit, and these seats cannot be guaranteed. Tickets purchased from unauthorized sources are not eligible for an exchange, reprint and/or reassignment of pick-up name – you must work directly with the third-party seller.

If you have questions, or you would like to let us know about your own experience with a ticket reseller, please speak with one of our Ticket & Customer Team Specialists by phone at 615.687.6400 or email us at tickets@nashvillesymphony.org.

Note to third-party ticket resellers: If we have reason to believe that you are purchasing tickets for resale, your order will be canceled and your money will be refunded to you. Selling tickets at a price higher than the price printed on the ticket may result in cancellation of these tickets without a refund.  

Handling Fees
The handling fee added to your ticket purchase helps cover operating costs for the Nashville Symphony, a not-for-profit charitable organization, reaching more than 10 million people annually through concerts, recordings, broadcasts, education programs and more. This fee helps make it possible for the orchestra to fulfill its mission of inspiring, entertaining and educating through excellence in musical performance.

Handling fees are applied to all ticket purchases, whether made online, in person, or over the phone. 

Ticket Pickup Policy
Account holders must present their photo ID when picking up tickets, parking vouchers, VIP materials or any other items held at the Schermerhorn Symphony Center Box Office. 

  • Tickets will not be released or reprinted for anyone but the account holder without prior notification.
  • If someone other than the account holder is picking up these items, the account holder must contact the Box Office at 615.687.6400 or tickets@nashvillesymphony.org in advance to add the alternate pick-up name and contact information. 
  • The account holder may be contacted by the Box Office if further verification of pick-up information is required.

Ascend Amphitheater Ticket Policy
All concerts at Ascend Amphitheater are rain or shine. No refunds unless the concert is canceled. Learn more.


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