Your Safety Is Our Priority  

After surveying our patrons and consulting with our health and safety partner, HCA Healthcare/TriStar Health, we are implementing the following policies for all activities at Schermerhorn Symphony Center, effective Sept. 13.

Vaccination Policy  

  • All audience members will be asked to show proof of vaccination or a negative COVID-19 test taken within 48 hours prior to performance start time 
  • Patrons may present a physical vaccination card or a photo of a vaccination card. All guests must present a government-issued photo ID such as a driver's license or passport. Guests younger than 18 will not be required to show an ID, but will be required to show proof of vaccination or a negative COVID-19 test. 
  • For patrons who cannot produce proof of vaccination or a negative test, on-site rapid testing will be available at no charge through Nov. 28, 2021.  
  • ReCOVer-Health will manage on-site validation of health status and provide rapid testing.

 

Mask Policy

  • Face masks are always required indoors at Schermerhorn Symphony Center (no exceptions for age, medical or religious reasons, or vaccination status).
  • Masks must be disposable or cloth, and be well-fitting and completely cover the mouth and nose. Each person should provide their own well-fitting mask. We will have disposable masks available for anyone who needs a mask.
  • Masks must be worn for the duration of the performance.
  • Face shields will not be acceptable substitutions for face masks.  

 

Additional Steps We’re Taking to Keep You Safe:

  • Touchless digital tickets – learn more about how to access your tickets.
  • Hand-sanitizing stations throughout the venue for your convenience.
  • Digital program guide – you’ll receive your program in advance of the performance. 
  • Consistent enforcement of all safety protocols. 

 

Keeping the Air Safe & Clean for You

Our health and safety partner, HCA Healthcare/TriStar Health, has recommended that proper filtration, a good amount of outside air, and good air exchange rates are the best strategies for minimizing the risk of exposure to COVID-19.  

Schermerhorn Symphony Center has MERV-14 filters installed in all air-handling units throughout our venue. These filters are considered to be “hospital-grade” and are extremely effective at filtering out pathogens.  

Our air-handling systems operate with air exchange rates designed to ensure consistent circulation of clean air. There are three high-performing air handlers in Laura Turner Concert Hall, which complete an air exchange four times per hour. The airflow in the concert hall is designed to pull air downward, away from the audience and performers. 

That means you can enjoy your concert with confidence that you are breathing clean, safe air. 

 

Employee Safety

The Nashville Symphony prioritizes the health and safety of all its employees and volunteers. We’ve been working closely with our orchestra musicians to ensure that we have protocols that will keep all performers safe, so that they can focus on what they do best: playing beautiful music just for you! 

 

We will continue to reassess our safety policies based on guidance from HCA Healthcare/TriStar Health, along with local, state, and federal health officials. 

 


 

Health and Safety FAQ

 

 


 

What are your safety protocols for concerts at Ascend Amphitheater or other locations? 

Concerts at Ascend Amphitheater will follow the safety protocols at that venue. Any Nashville Symphony concerts held outside the Schermerhorn will follow the protocols of the venue where the concert is being held.  

 

I am not vaccinated but want to attend a concert. What can I do?  

You will need to bring proof of a negative test taken within 48 hours of the performance start time. Date-stamped PCR or antigen tests from an accredited health care provider will be acceptable for entry. Home tests will not be accepted.  

If you are unable to take a COVID-19 test ahead of time, on-site rapid testing will be available at the Schermerhorn. You should arrive 90 minutes prior to the performance to ensure you have enough time to take an on-site rapid test. 

 

What if I forget to bring my vaccination card to the concert?  

We will accept a clearly readable photo of your vaccination card. We recommend that you take a photo of your card and store it in your mobile device.  

If you can't produce a physical copy or a photo of your vaccination card, on-site rapid testing will be available. Please arrive 90 minutes prior to the performance to ensure you have enough time for an on-site rapid test. 

 

Will you keep my vaccination status or card on record?  

No, vaccination records will not be stored. You will need to bring a physical copy or a photo of your vaccination card each time you attend a concert, along with a government-issued photo ID 

 

I just got vaccinated recently. Am I eligible to attend a concert right away if I show my vaccination card?  

You must be fully vaccinated. Someone is considered fully vaccinated two weeks after their second shot of the Pfizer or Moderna COVID-19 vaccine, or two weeks after receiving the single-dose Johnson & Johnson vaccine 

If it has been less than two weeks since your last vaccine dose, you will need to provide proof of a negative test taken within 48 hours of the performance start time, or take a rapid test on-site.  

 

I only have received only one shot of the Pfizer or Moderna vaccine; can I still come to the concert if I don’t have both shots?   

In order to attend a concert, you will need to bring proof of a negative test taken with 48 hours of the performance start time, or take a rapid test on-site. 

 

I’m vaccinated. Do I have to wear a mask?  

Yes, everyone inside Schermerhorn Symphony Center will be required to wear a mask, with no exceptions for age, medical or religious reasons, or vaccination status. Masks must be worn for the duration of the performance.  

 

What types of face masks are allowed? 

Masks must be disposable or cloth, be well-fitting, and completely cover the mouth and nose. We will have disposable masks available for patrons who forget to bring their own.   

Neck gaiters that cover the mouth and nose are also acceptable. Face shields will not be acceptable substitutions for face masks. 

 

How will you check my vaccination status or test results?  

Medical personnel with ReCOVer-Health will be on-site at every concert to check your vaccination status or test results before you enter the Schermerhorn.  

For vaccinated individuals, the verification process includes: 

  • Matching the name on the vaccination card with your government-issued photo ID, such as a driver’s license or a passport.  
  • Verifying that you have received one (1) dose of the J&J vaccine or two (2) doses of the Pfizer or Moderna vaccine.  
  • Verifying that the date of your last dose of vaccination is at least two weeks prior to the current date.  
  • Verifying that the documentation in all other ways is a legitimate CDC vaccination card. 

You may bring your physical vaccination card or a photo of your vaccination card. We are not accepting third-party apps to prove your vaccination status. All guests must present a government-issued photo ID such as a driver's license or passport. 

For individuals providing a negative test result, the test must be taken within 48 hours of the performance start time. Date-stamped PCR or antigen tests from an accredited health care provider will be acceptable for entry. Home tests will not be accepted. 

  

What time should I arrive for a concert at the Schermerhorn?  

Our exterior building doors open 90 minutes prior to the performance. We encourage you to arrive as early as you can to allow enough time for health verification, bag check, ticket scanning, and locating your seat(s). 

 

What should I expect when I arrive for a concert at the Schermerhorn?  

ReCOVer-Health will be stationed outside all three building entrances to verify your vaccination status or recent negative test results. Patrons who need to take a rapid test will be directed to the testing location outside the main entrance, facing One Symphony Place.  

After your vaccination status or negative test has been confirmed by ReCOVer-Health personnel, you will receive a wristband and be allowed to enter the Schermerhorn. Once inside, you will go through a bag and security checkpoint; all purses and bags are subject to search upon entry, and you may be asked to check your bag prior to the concert. After you go through the security checkpoint, your ticket will be scanned. Ushers will be available to help you find your seat.  

 

Does your seating allow for social distancing?  

We are requiring masks, along with proof of vaccination or negative COVID-19 test, so that audience members do not have to be socially distanced. However, if you are concerned about the proximity of your seats to other patrons, we want you to have the best experience possible. On the night of your concert, you may speak with a member of our Ticketing & Customer Team about changing your seats to a more isolated location.  

Your new, socially distanced seats will be at the discretion of the Ticketing & Customer Team, and we may not be able to accommodate all re-seating requests due to capacity in the concert hall.  

 

Are you offering concessions at your performances?  

We are not currently offering concessions at the Schermerhorn. In October, we will reassess this policy for future performances, based on guidance from our health and safety partner, HCA Healthcare/TriStar Health. If you would like to enjoy food or drink prior to or after the performance, click here to view a list of nearby restaurants. 

 

Will your gift shop be open?  

No, our gift shop will not be open. You may shop online or contact us at info@nashvillesymphony.org with any questions about purchasing items from the gift shop. We will reassess this policy for future performances based on guidance from our health and safety partner, HCA Healthcare/TriStar Health. 

 

I love your Amazon Classical Series Conversations. Are they happening this season?  

We are offering Classical Conversations virtually – not in person – for our first concerts in our Amazon Classical Series. We will reassess this policy for future performances based on guidance from our health and safety partner, HCA Healthcare/TriStar Health. Ticket holders will receive information via email about how to watch our virtual Classical Conversations, or visit our YouTube channel. 

 

I have read your safety policy and have questions about my tickets. What should I do? 

For questions about tickets, visit the Customer Service page on our website. If there are any changes to our concert programming, we will notify all ticket holders of their options at that time. 

 

How will I know if you have changed your policy? 

We will continue to reassess our policy based on guidance from our health and safety partner, HCA Healthcare/TriStar Health, along with local, state, and federal health officials. Any updates may be found on our Safety Plan page, which is part of our Welcome Guide. We will also email ticket holders any updates prior to each performance. If you have questions, please email feedback@nashvillesymphony.org