Frequently Asked Questions
Purchasing & Accessing Tickets | Helpful Info | Visitor Policies | First Timer's Guide
Purchasing & Accessing Tickets
Do I need a ticket for entry?
You must have a ticket to enter Schermerhorn Symphony Center. To access your ticket(s) on your mobile device, visit the Upcoming Events page in your Nashville Symphony account. All of your scheduled concerts will appear on this page, along with a purple button to “View My Tickets".
When you click on "View My Tickets," a QR code will load onscreen, and that’s what you’ll show to our ticketing attendants for entry. You can also print or screenshot this QR code to share with friends or family.
Our Ticketing & Customer Team is Here to Help:
Email: tickets@nashvillesymphony.org
Phone: 615.687.6400
Hours: Monday - Friday 10 AM - 6 PM
Concert days: 90 minutes prior – intermission
What should I do if I lost my ticket?
Don't worry! Your tickets are always accessible in your Nashville Symphony online account. Click here to view your upcoming concerts and tickets now.
Need assistance? Call 615.687.6400, email us, or schedule an appointment to visit our box office in person.
May I bring my children?
Children may attend any Nashville Symphony concert as long as they have a ticket – we do not allow babies or toddlers without a paid ticket (no lap seats available). Symphony staff will ask parents to take disruptive children out of the concert hall*. For families with young children, we recommend the Nashville Symphony’s Family Series, which was created especially for audience members ages 3-9.
Parents who are breastfeeding and would like to do so in a private location should ask an usher for the best location to feed their child.
*Customers who are removed from the theater will not receive a refund. All sales are final and there are NO refunds unless the concert is cancelled.
Coat Check
Guests may check their coats at one of several complimentary coat-check locations on each seating level. The most convenient is in the lounge located one floor below the Main Lobby.
May I bring a personal bag into the building?
You may, but all purses and bags are subject to search by Schermerhorn Symphony Center staff. When planning your trip to the Schermerhorn, please allow sufficient time and be prepared to have your bag searched upon entering the building. Click Here for a list of restricted and controlled items.
Do you have a lost and found?
Please check with the House Manager's office for any items that may have been left in the building. The phone number is 615.687.6450.
Can I take pictures?
Videocameras, recording devices and flash photography are strictly prohibited in the concert hall or in any other space where a performance or rehearsal is taking place. Cameras with a detachable lens may only be used pending approval from the artist and the venue, and will be subject to rules and restrictions. For more information, please contact the Nashville Symphony's Communications office.
Do you give tours of the building?
Tours are available for large groups attending a concert and for donors to the Nashville Symphony's Annual Fund. Click here to learn more.
How do I reach a member of your staff?
Click here to visit our contact page.
Emergency Messages
Guests expecting urgent calls may leave their name and exact seat information (seating level, door number, row, and seat number) with any usher. Anyone needing to reach guests during an event may call the Security Desk at 615.687.6610.
FOOD & BEVERAGE POLICY
No outside food or beverage permitted inside Schermerhorn Symphony Center.
PHOTOGRAPHY & VIDEO POLICY
Videocameras, recording devices and flash photography are strictly prohibited in the concert hall or in any other space where a performance or rehearsal is taking place. Cameras with a detachable lens may only be used pending approval from the artist and the venue, and will be subject to rules and restrictions. For more information, please contact the Nashville Symphony's Communications office.
WEAPONS POLICY
No weapons of any kind are permitted at Schermerhorn Symphony Center.
Restricted and Controlled Items
Cameras with a detachable lens must by approved by the artist and the Nashville Symphony's Communications office. Please note that photography is not allowed in your seat and must take place in pre-approved locations within the venue.
All purses and bags are subject to search by Schermerhorn Symphony Center staff
SEATING POLICIES
Accessible Seating: If you have a special accommodation request (e.g. wheelchair seating, medical needs) please let us know by using the comments section of your web order or by calling the box office with your instructions when placing your order. The concert hall in Schermerhorn Symphony Center is equipped with wheelchair accessible seating and assistive listening devices. More info here.
Late Seating: Traffic and parking around Schermerhorn Symphony Center can become congested prior to a performance. Please allow extra time to arrive relaxed and ready to enjoy your event. All late arriving patrons will be seated at the discretion of the Schermerhorn Symphony Center staff.
Child Seating Policy: Every patron, regardless of age, needs a ticket to enter the concert hall, including babies. Schermerhorn Symphony Center reserves the right to remove anyone from the venue who causes a disturbance or disrupts other customers’ experience(s). Customers who are removed from the theater will not receive a refund. All sales are final and there are NO refunds unless the show is cancelled.
Parents who are breastfeeding and would like to do so in a private location should ask an usher for the best location to feed their child.
SMOKING POLICY
Schermerhorn Symphony Center is a smoke-free building. Smoking is permitted outside the building in the Garden, on the Plaza or outside on the East Terrace off the Balcony Lobby.
TICKET EXCHANGE POLICY
All sales are final. There are no refunds. Click here for complete ticket exchange information.
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