True Tickets FAQ

Access Your Tickets  |  Share Your Tickets  |  General FAQs 


We are so excited for you to join us at the Nashville Symphony! For your convenience, starting September 1, 2024, all tickets will be mobile tickets. Your personal wallet at wallet.nashvillesymphony.org allows you to easily access, manage, and share tickets and reduces stolen or counterfeit tickets. And, you don’t need to download an app. 

 

We’re Here to Help! 

Please contact our Ticketing and Customer Team at 615.687.6400 or [email protected] with any questions or concerns and we'll be delighted to assist you.

How to Access Your Mobile Tickets

  1. Visit wallet.nashvillesymphony.org. and log in using the same username and password used to log in to your Nashville Symphony account. You can view your tickets by mobile phone, desktop computer, or tablet. The day of the concert, you will need to scan the ticket on your phone to enter the concert. If you have forgotten your password, use the “Forgot Password” link below or call the Box Office at 615.687.6400 M-F 10 AM to 6 PM.  
  2. Select your concert.
  3. Present your mobile ticket(s) to be scanned. (The QR code will appear a few hours before the performance.)

  



How to Share Your Mobile Tickets
 

  1. Log in to wallet.nashvillesymphony.org and select your concert. 
  2. Tap the "Share Tickets" icon. 
  3. Enter the name of the recipient and select the tickets you want to share. 
  4. Read and agree to the Terms of Use and tap "Next." 
  5. Review and confirm name and selected tickets and tap "Confirm." 
  6. Tap the "Share with your guest" icon and send the link to the recipient. 
  7. Share the ticket via text, email, or another app of your choice. 

 

What are digital tickets?
Digital ticketing is a convenient, secure, contactless, service that delivers your tickets to your mobile device using rotating QR codes. Your QR codes will activate a few hours prior to your performance start time and will refresh every 30 seconds. Digital tickets use rotating QR codes, so you know you have a valid ticket and reduce the ability to counterfeit tickets and resell them.  This is why screenshots of ticket QR codes will not work for entry.  

Why is Nashville Symphony using digital tickets? 
Digital tickets provide you with an easy and secure way to receive and share your tickets with friends and family. No need to stress over how to print your tickets at home or misplacing tickets. Your tickets are always available in your digital wallet. 

How do I access my Nashville Symphony wallet?
Go to wallet.nashvillesymphony.org and log in with your Symphony account and password 

Do I need to set up a new account? 
For your convenience, your account from our previous login system is the same login for your wallet 

Do I have to download an app? 
No, you do not need to download an app to access your Nashville Symphony Wallet. You can simply open any web browser (ex: Safari, Chrome, Firefox) and type in wallet.nashvillesymphony.org to access your tickets. We recommend adding a shortcut to this page on your phone for easy access. 

Can I add my tickets to my Apple Wallet? 
Yes! Click ‘Add to Apple Wallet’ and the ticket(s) will appear on your phone.  

Google Wallet does not yet support rotating or dynamic QR codes, but we are working on implementing this in the future 

Can I screenshot or print my tickets? 
No, in order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door.  Once activated, the QR code on your digital ticket(s) updates every 30 second and can only be scanned directly from your mobile device. 

What if I’m coming with a group? 
Log in to your Nashville Symphony wallet, click on the applicable performance date, then click SHARE TICKETS and follow the subsequent prompts to easily share your group tickets via text or email. Or meet your group at the building doors to scan their tickets in. 

Why am I unable to see my tickets’ barcodes? 
We currently have delayed delivery where your tickets will appear closer to the concert. If you need to share your tickets, you can still do so, and the barcode(s) will appear in your guest’s account a few hours before the concert 

Will I still receive my tickets in an email? 
No. Beginning with concerts after September 1, 2024, you will only receive your tickets in your Nashville Symphony wallet 

Can I manage my tickets from a computer instead of a phone? 
Yes, you can manage and view your tickets from a desktop computer, tablet or mobile phone. On the day of the concert, you will need to scan the ticket on your phone to enter the concert. 

Do my guests need to create an account to receive the tickets I share with them? 
Yes, your guests will be prompted to sign in or create an account at nashvillesymphony.org when accepting their tickets 

What if I can’t find my ticket, forget my phone, or my phone battery dies? 
We’re happy to help! Please bring your phone and a valid I.D. and we can work with you at the Box Office to find your tickets. 

What if I don’t have a mobile phone? 
If you don’t have a mobile phone, please contact us at the Box Office at [email protected] or by phone Monday through Friday 10 am to 6 pm at 615.687.6400  

Other questions? 
Please contact us at the Box Office at [email protected] or by phone Monday through Friday 10 AM to 6 PM at 615.687.6400