Visitor Policies

ENTRY POLICY
You must have a ticket to enter Schermerhorn Symphony Center. To access your ticket(s) on your mobile device, visit the Upcoming Events page in your Nashville Symphony account. All of your scheduled concerts will appear on this page, along with a button to "View My Tickets" once they are available, starting 48 hours prior to the performance.

When you click on "View My Tickets," a QR code will load onscreen, and that’s what you’ll show to our ticketing attendants for entry.

All purses and bags are subject to search by Schermerhorn Symphony Center staff. When planning your trip to the Schermerhorn, please allow sufficient time and be prepared to have your bag searched upon entering the building.  

FOOD & BEVERAGE POLICY
No outside food or beverage permitted inside Schermerhorn Symphony Center.

PHOTOGRAPHY & VIDEO POLICY
Videocameras, recording devices and flash photography are strictly prohibited in the concert hall or in any other space where a performance or rehearsal is taking place. Cameras with a detachable lens may only be used pending approval from the artist and the venue, and will be subject to rules and restrictions. For more information, please contact the Nashville Symphony's Communications office

SEATING POLICIES
Accessible Seating: If you have a special accommodation request (e.g. wheelchair seating, medical needs) please let us know by using the comments section of your web order or by calling the box office with your instructions when placing your order. The concert hall in Schermerhorn Symphony Center is equipped with wheelchair accessible seating and assistive listening devices. More info here.

Late Seating: Traffic and parking around Schermerhorn Symphony Center can become congested prior to a performance. Please allow extra time to arrive relaxed and ready to enjoy your event. All late arriving patrons will be seated at the discretion of the Schermerhorn Symphony Center staff. 

Child Seating Policy: Every patron, regardless of age, needs a ticket to enter the concert hall, including babies. Schermerhorn Symphony Center reserves the right to remove anyone from the venue who causes a disturbance or disrupts other customers’ experience(s). Customers who are removed from the theater will not receive a refund. All sales are final and there are NO refunds unless the show is cancelled. 

Parents who are breastfeeding and would like to do so in a private location should ask an usher for the best location to feed their child.

SMOKING POLICY
Schermerhorn Symphony Center is a smoke-free building. Smoking is permitted outside the building in the Garden, on the Plaza or outside on the East Terrace off the Balcony Lobby.

TICKET EXCHANGE POLICY
All sales are final. There are no refunds. Click here for complete ticket exchange information.

WEAPONS POLICY
No weapons of any kind are permitted at Schermerhorn Symphony Center.


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