Privacy Policy

Last Updated and Effective Date: June 21, 2025

The Nashville Symphony Association (d/b/a Nashville Symphony) is a 501(c)(3) not-for-profit organization located in Nashville, Tennessee, in the United States. This Privacy Policy explains how the Nashville Symphony (referred to below as "we" or "us") uses, discloses and protects the personal information of people who use our website or any of the digital media platforms we operate, including social media accounts, email marketing and related databases. We refer to these collectively in the policy below as our digital media platforms. This Privacy Policy is effective as of the “last updated and effective date” stated above.

By engaging with our digital media platforms, or by sharing personal information with the Nashville Symphony, you agree to and accept the practices detailed in this Privacy Policy.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see “Changes to the Use of Information & Access to Your Information below”). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information Gathered

Your personal information is data that can be used to identify or contact you. We collect or receive personal information in the following ways:

  • When we communicate via this website and/or our digital media platforms, such as via social media, text messages, emails, surveys, and contests.
  • When you create an account on our website.
  • When you purchase a ticket or make a donation via phone or in person.
  • When you submit forms to us, such as when you sign up for our email list.
  • When you visit our website, where we collect your information through the use of cookies (see definition below).
  • When you communicate with us about events and/or rentals of our space.
  • When third parties such as social networks or other local not-for-profit organizations may provide or grant us access to information that can be reasonably linked to you.

Please note that this list may not be exhaustive. Please email us at [email protected] or call us at 615.687.6400 for updates and additional information.

The personal information we collect from you will vary depending on the services you are using, the digital media platforms you are visiting, and how you access those services and platforms. This information may include, but is not limited to, your first and last name, title, street address, city, state, zip code, country, telephone number, email address, and payment information (which is encrypted).  Please note that this is not an exhaustive list.  

Our website collects basic traffic information (such as IP addresses) to monitor overall usage of our site. We use embedded images in emails to track open rates for our campaigns. We also use website links in emails with an identifier that allows us to identify the person who takes an action using a web page.

Our website use cookies, small text files that are transferred to your computer, smartphone or tablet to analyze and customize your experience on our website. A cookie cannot read data from your hard disk or read cookie files that have been created from other websites. This ID enables our website to recognize each visitor on a subsequent visit to the site. A cookie may indicate the preferences selected by a visitor on a prior visit and facilitate more efficient browsing on subsequent visits. We use cookies to store visitor preferences, record session information, such as items that consumers add to their shopping cart and to record user-specific information on what pages users access or visit. Most website browsers are set to accept cookies. If you do not wish to receive any cookies, you may set your browser to refuse cookies, which may limit your experience on our website.

We also work with Capacity Interactive (and indirectly with Google) to collect certain analytical information, as described above, to help us analyze activity on our digital media platforms. We receive this data in an aggregated, anonymous form that does not personally identify any individual user. You can obtain information on Google’s collection and processing of data, including how to opt out, here.  

In some cases, other parties provide us with personal information about you, or allow us to collect personal information about you. In some cases, we are not able to control the amount or type of information that other parties make available to us. Once we receive information about you, we treat this information in accordance with this Privacy Policy.

If you link an account from a third-party site or social networking platform (such as Facebook) to our website, this may allow you to use your credentials from that site or platform to access your account on our website. If you link your account from a third-party site or service, we may collect information from those third-party accounts. Any information that we collect will be governed by this Privacy Policy.

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.  We do not control these third parties' tracking technologies or how they may be used.

 

How We May Use Your Information

The primary purpose of our website is to provide information regarding the Nashville Symphony. If you provide us with your email address, we will send you notifications about the latest activities of the Nashville Symphony. If you supply us with your postal address, we may send you periodic mailings with information about the Nashville Symphony. If you do not wish to receive mailings, please let us know by emailing us at [email protected] or by calling us at 615.687.6400.

Occasionally, we make the email or postal addresses of those who provide them to us available to other reputable not-for-profit organizations. If you do not want us to share your email or postal addresses with other companies or organizations, please let us know by emailing us at [email protected] or calling us at 615.687.6400.

We may also use and/or share your personal information:

  • To identify and authenticate your account on our website.
  • To better understand our users, their interests and their preferences, so that we may provide more targeted communications.
  • To develop and improve our services, user experience and other offerings.
  • To measure the effectiveness of our content and campaigns.
  • To authorize and process transactions, including ticket purchases and donations.
  • To maintain a record of your purchasing and donation history.
  • For internal auditing purposes.
  • In an aggregated form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer and disclose this aggregated information for any purpose.
  • For rental events.
  • In addition to other third parties discussed in this policy, we may share and/or provide access to your information with additional third-party service providers, such as: 
    • Jixaw Technologies, which provides website design services;
    • Tessitura Network, which provides tele funding and/or merchant services;
    • True Tickets, which provides ticket protection and sharing;
    • Logitix, which provides a platform for our tickets to be listed on other websites;
    • Choozle, which provides market segmentation and advertising;
    • SlickText; which provides a platform for text marketing;
  • We may disclose your information to third parties, such as:
    • our subsidiaries and affiliates;
    • to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
    • to third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them;
    • for any purpose disclosed by us when you provide the information;
    • with your consent.

Please note these are not exhaustive lists.  We may disclose aggregated information about our users without restriction.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

 

Children’s Privacy Policy

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at: [email protected]

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.  If you are the parent or guardian of a child about whom we may have received any personal information, please email us or call us at 615.687.6400, and we will take reasonable steps to remove the child’s information from our records.

 

State Residents’ Privacy Policy

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
  • Data portability.
  • Opt-out of personal data processing for:
    • targeted advertising (excluding Iowa);
    • sales; or 
    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal data. 

The exact scope of these rights may vary by state. To exercise any of these rights, please use the official state online request form. To submit the  opt-out request, please email us at [email protected], call us at 615.687.6400 or write to Nashville Symphony, 1 Symphony Place, Nashville, TN 37201-2031. To appeal a decision regarding a consumer rights request, fill out the online appeal form within 30 days after the decision was rendered.

How We Keep Your Information Secure

We take all reasonable steps to keep secure any information that we hold about you. Your information is stored on secure servers that are protected in controlled facilities. Other than the sharing of information outlined in this Privacy Policy, personally identifiable information is not accessible by the public. We restrict access to this information to our employees, independent contractors and services who need to know this information in order to develop, operate and maintain our digital media platforms and to provide the services we offer.

PLEASE NOTE: Data transmission via the Internet and mobile telecommunications cannot be guaranteed to be completely secure. Thus we cannot guarantee the security of any of your personal information that you directly share with us or that is indirectly shared with us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.  Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We recommend that you take all reasonable steps to safeguard your privacy by using a unique password, changing your password frequently, using a secure web browser and signing out of your account(s) online. 

 

Links to Other Websites

Our digital media platforms contain links to other digital media platforms and sites. We are not responsible for the practices or policies of those platforms and sites, and we encourage you to review the privacy policies of any linked platforms or sites.

Data Retention Policy

We will retain your personal information for as long as reasonably necessary for the purposes set out above. Should you wish your personal information to be updated or removed at any time, please email us at [email protected] or call us at 615.687.6400.

Option to Restrict Use of Information

If you do not wish to receive email from us, please email us at [email protected] or call us at 615.687.6400. We may occasionally make the email addresses of those who provide them to us available to other not-for-profit organizations. If you do not want us to share your email address with other organizations, please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers may receive telephone solicitations from us. If you do not wish to receive such telephone calls, please contact us at the email address or phone number listed above. We will not share your telephone number with any other organization. Please note, however, that we may use authorized third parties to call you on behalf of our own organization.

Changes to the Use of Information & Access to Your Information

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page.  From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at [email protected] or calling us at 615.687.6400.

Upon request, we provide site visitors with access to all information that we maintain about them. Consumers can access this information by sending a request via email or phone.

Information for Residents of the European Union

If you are a resident of the European Union, you have certain rights under the General Data Protection Regulation. If you wish to receive your personally identifiable information from us, we will provide such information to you in a structured, commonly used and machine-readable format, and you have the right to transmit such personally identifying information to another controller without hindrance from us.

Please read below for more detailed information:

Nashville Symphony is the data controller for processing of information defined as personal information under applicable data protection laws.

We process personal information for the purposes set out in this Privacy Policy, as described above. Our legal basis to process personal information includes processing that is necessary to provide you with the services you request and to identify and authenticate you so you may use our digital media platforms; necessary to comply with legal requirements; necessary for our legitimate interests; and based on your consent, which may be withdrawn at any time by contacting us, without affecting the lawfulness of processing based on consent before its withdrawal.

In addition to the rights to access, amend or delete your personal information as set out above, you may be entitled, in accordance with applicable law, to object to or request the restriction of processing of your personal information, and to request portability of your own personal information. Requests should be submitted by emailing us at [email protected].

If you believe that our processing of your personal information infringes applicable law, you may lodge a complaint with a competent supervisory authority, which may be the authority in your Member State of residence or work.

Contact Information

To ask questions, comments, obtain additional information, or register a complaint/concern, please contact us at: Nashville Symphony, One Symphony Place, Nashville, TN 37201-2031, email us at [email protected] or call us at 615.687.6400.