Ticketholder FAQ

Important Dates & Information 
Happening now: Explore season ticket packages and gain early access to concerts
July 12, 2021:
Season ticket exchange window opens
July 16, 2021: Compose-Your-Own packages available for purchase
July 30, 2021: Single tickets available for purchase

Our Ticketing & Customer Team is Here to Help:
Email:
 tickets@nashvillesymphony.org
Phone: 615.687.6400
Hours: 10 am to 6 pm Monday to Friday.

We are not holding in-person box office hours at this time, but if you’d like in-person service, click here to schedule an appointment. Please let us know your preferred time and date, and how we best can serve you.

Are you trying to reach someone else at the Nashville Symphony? Click here for a full list of contacts.

Attention, Season Ticket Holders
If you chose to keep your 2020/21 season tickets, you were automatically renewed into the 2021/22 season, and no further action is required. Please click here to view your concerts. 

If I requested a seat change when will I know my final seat location?
We will work to accommodate all requests as we are able. We will process all seat change requests in June, and we will send your final seat confirmation via email at the beginning of July. 

How can I upgrade my seats for the 2021/22 season?
We are glad to receive your upgrade request, and we will work to accommodate all requests as we are able. If you have held on to your season tickets, you will automatically be renewed into your old seats. Please click here to send a note to our Ticketing & Customer Team about your upgrade request.

If you donated your 2020/21 season tickets or placed the value on your account, you will be able to request a seat upgrade when you renew online or over the phone.

We will process all upgrade requests in June, and we will send your final seat confirmation at the end of June.

I have money on account. May I use this for my 2021/22 season tickets?
Absolutely! Any money currently on your Nashville Symphony account is good toward any ticket purchase made through July 31, 2022, regardless of when the performance takes place. Any money remaining on your account on July 31, 2022, will be turned into a donation at that time.

When can I redeem my Bonus Ticket Voucher or Be My Guest Voucher?
At this time, we are only processing season ticket orders and cannot process any complimentary ticket vouchers. We will review complimentary ticket voucher requests after single tickets go on sale on July 30, 2021. Please stand by for updates, and please note that we may not be able to process all complimentary ticket vouchers.

I have a complimentary ticket voucher. May I use this for an upcoming concert?
At this time, we are only processing season ticket orders and cannot process any complimentary ticket vouchers. We will review complimentary ticket voucher requests after single tickets go on sale on July 30, 2021. Please stand by for updates, and please note that we may not be able to process all complimentary ticket vouchers. 

I have tickets to a postponed concert, and I don’t see a newly rescheduled date yet. 
Thank you for your patience! Please click here to confirm that your concert is still on our list of postponed events. We are still working to reschedule these concerts and will be in touch with more details as soon as new dates are confirmed. 

When may I purchase a Compose-Your-Own (CYO) ticket package?
We are currently offering CYO packages for the 2021/22 season. Click here to learn more and purchase. If you’re a current CYO season ticket holder, click here to view new dates for any concerts in your ticket package.


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