Ticketholder FAQ

Our Ticketing & Customer Team is Here to Help:
Phone: 615.687.6400
Hours: 10 am to 6 pm Monday to Friday.

Box office service is available in the east and west atriums starting 90 minutes before scheduled performances. If you would like weekday in-person service, click here to schedule an appointment. Please let us know your preferred time and date, and how we best can serve you.

Are you trying to reach someone else at the Nashville Symphony? Click here for a full list of contacts. 

What if I have money on account?
Any money currently on your Nashville Symphony account is good toward any ticket purchase made through July 31, 2023, regardless of when the performance takes place. Any money remaining on your account on July 31, 2023, will be turned into a donation at that time.

When can I redeem my Bonus Ticket Voucher or Be My Guest Voucher?
At this time, we are only processing season ticket orders and cannot process any complimentary ticket vouchers. Please stand by for updates, and please note that we may not be able to process all complimentary ticket vouchers.

I have a complimentary ticket voucher. May I use this for an upcoming concert?
At this time, we are only processing season ticket orders and cannot process any complimentary ticket vouchers. Please stand by for updates, and please note that we may not be able to process all complimentary ticket vouchers. 

I have tickets to a postponed concert, and I don’t see a newly rescheduled date yet. 
Thank you for your patience! Please click here to confirm that your concert is still on our list of postponed events. We are still working to reschedule these concerts and will be in touch with more details as soon as new dates are confirmed. 

When may I purchase a Compose-Your-Own (CYO) ticket package?
Now! We are currently offering CYO packages for the 2021/22 season. Click here to learn more and purchase. If you’re a current CYO season ticket holder, click here to view the dates for concerts in your ticket package.

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