Concerts & Tickets

Plan Your Visit

Helpful Information for Your Upcoming Concert

Schermerhorn Symphony Center is located at the corner of 4th Ave. S. and Demonbreun St. in the heart of downtown Nashville, directly across from the Downtown Hilton and on the opposite corner from the Country Music Hall of Fame and Museum. For more information, including maps and driving directions, click here.

Click below for information about the following:


Guest Services

COAT CHECK

Guest may check their coats at one of several complimentary coat-check locations on each seating level. The most convenient is in the lounge located one floor below the Main Lobby.

CONCERT CONCIERGE

Have a question, request or comment? Please visit our Concert Concierge desk, located just inside and to the left of the Main Lobby doors. Open through intermission on all concert evenings, the concierge is available to help with anything you might need during your visit.

EMERGENCY MESSAGES

Guests expecting urgent calls may leave their name and exact seat information (seating level, door number, row, and seat number) with any usher. Anyone needing to reach guests during an event may call the Security Desk at 615.687.6610.

FOOD & BEVERAGE SERVICE

What are your food and drink options?
Schermerhorn Symphony Center offers drink service at bars conveniently located on every level of the building. Food service is available at our cafe, Cherry Street Eatery & Sweetery, which may be accessed via our courtyard entrance on Fourth Avenue. Cafe service is walk-up, and we recommend arriving 60 minutes early to allow enough time to purchase and enjoy your meal. - See more at: http://nsodev.cirrus.lynch2.com/tickets/plan-your-visit/frequently-asked-questions#sthash.0RFnF7jU.dpuf

Schermerhorn Symphony Center offers drink service at seven bars conveniently located on every level of the building. Patrons are allowed to bring their beverages into the concert hall, as long as they have been placed in a plastic cup.

Food service is available in our cafe, Cherry Street Eatery & Sweetery, which may be accessed via our courtyard entrance on Fourth Avenue. Cafe service is walk-up, and we recommend allowing 45 to 60 minutes to purchase and enjoy your meal.

LOST AND FOUND

Please check with the House Manager's office for any items that may have been left in the building. The phone number is 615.687.6450.

RESTROOMS

Restrooms and water fountains are available in the lounge located one floor below the Main Lobby; on the east and west sides of the Founders and Balcony level; and outside the Mike Curb Music Education Hall on the Founders level. All restrooms are equipped for guests with disabilities. Several family restrooms are also available for guests needing special assistance.

SYMPHONY STORE

The Symphony Store is located on the West side of the building near the West Atrium lobby and the Café. A variety of items at all price ranges are available, including a wide selection of classical CDs plus the option of special orders. The Symphony Store is open during all concert evenings from one and a half hours prior to performance to 30 minutes after the performance.

TOURS

Docent-guided tours of Schermerhorn Symphony Center are offered free of charge at 1 p.m. on most Mondays and Saturdays. You  may also book a private tour. Click here for more information.


Visitor Policies

PHOTOGRAPHY & VIDEO POLICY

Videocameras, recording devices and flash photography are strictly prohibited in the concert hall or in any other space where a performance or rehearsal is taking place. Cameras with a detachable lens may only be used pending approval from the artist and the venue, and will be subject to rules and restrictions. For more information, please contact the Nashville Symphony's Communications office

SEATING POLICIES

Accessible Seating: If you have a special accommodation request (e.g. wheelchair seating, medical needs) please let us know by using the comments section of your web order or by calling the box office with your instructions when placing your order. The concert hall in Schermerhorn Symphony Center is equipped with wheelchair accessible seating and assistive listening devices. More info...

Late Seating: Traffic and parking around Schermerhorn Symphony Center can become congested prior to a performance. Please allow extra time to arrive relaxed and ready to enjoy your event. All late arriving patrons will be seated at the discretion of the Schermerhorn Symphony Center staff. 

Child Seating Policy: Every patron, regardless of age, needs a ticket to enter the concert hall, including babies. Schermerhorn Symphony Center reserves the right to remove anyone from the venue who causes a disturbance or disrupts other customers’ experience(s). Customers who are removed from the theater will not receive a refund. All sales are final and there are NO refunds unless the show is cancelled. 

SMOKING POLICY

Schermerhorn Symphony Center is a smoke-free building. Smoking is permitted outside the building in the Garden, on the Plaza or outside on the East Terrace off the Balcony Lobby.

TICKET EXCHANGE POLICY

All sales are final. There are no refunds.

You may exchange tickets out of any concert in which the Nashville Symphony is performing until 72 hours before the concert. There are no exchanges for presentation concerts in which the Nashville Symphony is not performing, with the exception of Jazz Series concerts.

  • Single and group ticket buyers will be charged an exchange fee of $10 per ticket
  • Compose Your Own subscribers with 3 to 6 concerts in their ticket package will be charged an exchange fee of $5 per ticket.
  • Full series subscribers and Compose Your Own subscribers with 7 or more concerts in their package receive free exchanges.

CLICK HERE for complete ticket exchange information.  

WEAPONS POLICY

All sales are final. There are no refunds.

You may exchange tickets to any Nashville Symphony series concert or any special event in which Nashville Symphony is performing until 72 hours before the concert.
- See more at: http://nsodev.cirrus.lynch2.com/boxoffice#sthash.LsNqPc9v.dpuf

All sales are final. There are no refunds.

You may exchange tickets to any Nashville Symphony series concert or any special event in which Nashville Symphony is performing until 72 hours before the concert.
- See more at: http://nsodev.cirrus.lynch2.com/boxoffice#sthash.LsNqPc9v.dpuf

No weapons of any kind are permitted at Schermerhorn Symphony Center.