Ordering Information

Due COVID-19 Public Health Crisis

Click here to view a complete list of all postponed concerts.
Questions? Submit your question here.
We will respond to all messages as quickly as we are able. We appreciate your patience, as we are receiving a high volume of inquiries.

Nashville Symphony Box Office
Phone: 615.687.6400
Address: One Symphony Place; Nashville, TN 37201-2031
Questions? Submit your question here.
Groups of 12+: groups@nashvillesymphony.org

Regular Hours
Mon.-Fri.: 10 a.m.- 6 p.m.
Sat.: 12 p.m.- 4 p.m.

Concert Day Hours
Mon.-Fri.: 10 a.m.-intermission
Sat.: 12 p.m.- intermission
Sun.: Open 3 hours prior to show time through intermission

The Box Office will be closed in observance of the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas & New Year's Eve.

Tickets also available online at Ticketmaster.

Important Ticketing Note: Act quickly for best ticket availability. Ticket pricing fluctuates and is valid at time of purchase. Pricing and discounts (if applicable) are not retroactive. Additional fees apply. All sales are final. No refunds. Unclaimed ticket funds from cancelled events become a donation to the Nashville Symphony at the conclusion of the fiscal year (July 31).


  • Account holders must present their photo ID when picking up tickets, ticket reprints, parking vouchers, VIP materials or any other items held at the Schermerhorn Symphony Center Box Office. 
  • Tickets will not be released or reprinted for anyone but the account holder without prior notification.
  • If someone other than the account holder is picking up these items, the account holder must contact the Box Office at 615.687.6400 or tickets@nashvillesymphony.org in advance to add the alternate pick-up name and contact information. 
  • The account holder may be contacted by the Box Office if further verification of pick-up information is required.


You may exchange tickets out of any Nashville Symphony presented concert until 72 hours before the concert. There are no exchanges for any venue rental concert presented by parties other than the Nashville Symphony. Tickets may not be exchanged less than 72 hours prior to the concert. All sales are final. There are no refunds.

For assistance with your ticket exchange, call 615.687.6400 or email tickets@nashvillesymphony.org.


  • $10 per ticket exchange fees apply to single and group ticket buyers.
  • $5 per ticket exchange fees apply to Compose Your Own (CYO) season ticket holders with 3 to 5 concerts in their package.
  • FREE – Waived ticket exchange fees apply to season ticket holders with full series packages and CYO season ticket holders with 6 or more concerts in their package.


  • CONCERT-TO-CONCERT EXCHANGE: Ticket holders may exchange tickets for another series concert or Nashville Symphony special event. Additional charges may apply if there is a difference in ticket price. There are no exchanges out of presentation concerts in which the Nashville Symphony is not performing (with the exception of Jazz Series concerts). 
  • ON ACCOUNT: Ticket holders may put the value of their tickets on their Nashville Symphony account. Funds on account may be applied in the future toward any valid concert during the same season (ending July 31). Any on-account funds not used by July 31 will be converted into a ticket donation.
  • DONATE FOR RESALE: You may donate the value of your tickets as a tax-deductible gift to the Nashville Symphony. You may donate your tickets at any time prior to the concert start time. Click here to donate your tickets. Please note that you cannot donate your tickets after the performance has started. Thank you for supporting our mission.

Exchange and Payment Policy for Education Programs

To accommodate groups on our wait list, all cancellations and exchanges must be made 30 days prior to the date of the performance. Refunds will not be issued for cancellations made after that time.

Payment is required within two weeks or 10 business days of your invoice date; if payment has not been received by the deadline, your reservation is subject to cancellation.


Accessible Seating: If you have a special accommodation request (e.g. wheelchair seating, medical needs) please let us know by using the comments section of your web order or by calling the box office with your instructions when placing your order. The concert hall in Schermerhorn Symphony Center is equipped with wheelchair accessible seating and assistive listening devices. More info

Late Seating: Traffic and parking around Schermerhorn Symphony Center can become congested prior to a performance. Please allow extra time to arrive relaxed and ready to enjoy your event. All late arriving patrons will be seated at the discretion of the Schermerhorn Symphony Center staff. 

Child Seating Policy: Every patron, regardless of age, needs a ticket to enter the concert hall, including babies. Schermerhorn Symphony Center reserves the right to remove anyone from the venue who causes a disturbance or disrupts other customers’ experience(s). Customers who are removed from the theater will not receive a refund. All sales are final and there are NO refunds unless the show is cancelled. 



You must have a ticket to enter Schermerhorn Symphony Center. If you do not have your ticket(s) prior to entry, please visit the box office to pick up your ticket(s). You may also have printable e-tickets mailed to you ahead of time by contacting our box office.

All purses and bags are subject to search by Schermerhorn Symphony Center staff. Please be prepared to have your bag searched upon entering the building.


Cameras, videocameras and recording devices are strictly prohibited in the concert hall or in any other space where a performance or rehearsal is taking place. Cameras with a detachable lens may only be used pending approval from the artist and the venue, and will be subject to rules and restrictions. For more information, please contact the Nashville Symphony's Communications office


Schermerhorn Symphony Center is a smoke-free building. Smoking is permitted outside the building in the Garden, on the Plaza or outside on the East Terrace off the Balcony Lobby.


No weapons of any kind are permitted at Schermerhorn Symphony Center.

CLICK HERE for additional information to help you plan your visit. 


NashvilleSymphony.org is the official website for purchasing tickets to concerts at Schermerhorn Symphony Center.

Please note that Ticketmaster is also an authorized vendor for concerts at Schermerhorn Symphony Center. Tickets purchased from any unauthorized website or third-party vendor may be counterfeit, and seats cannot be guaranteed. The resale of this ticket at a price higher than the price printed on the ticket may result in the cancellation of this ticket without a refund. Tickets purchased from unauthorized sources are not eligible for an exchange, reprint and/or reassignment of pick-up name – you must work directly with the third-party seller.

If you have questions, or you would like to let us know about your own experience with a ticket reseller, please speak with one of our Ticket Services Specialists by phone at 615.687.6400 or email us at tickets@nashvillesymphony.org.

Note to third-party ticket resellers: If we have reason to believe that you are purchasing tickets for resale, your order will be canceled and your money will be refunded to you. Your concert ticket is a revocable license, subject to termination with the denial of admission at the Nashville Symphony Association’s discretion upon refund of the purchase price, and subject to revocation with denial of admission or removal from the facility, without compensation, should the ticket holder violate the rules and regulations of the facility.


BUY EARLY – We offer a number of affordably priced tickets to a variety of concerts.

Ticket prices may fluctuate, so when you see seats you like at a fair price, act quickly to secure your tickets.


Season Ticket Holder Discounts

Season ticket holders receive the best prices and seats along with other amazing benefits, including additional discounts off of select concerts throughout the season. For more information, click here or call 615.687.6400. 

Group Tickets

Save on tickets when you purchase for a group:

  • 10% off for parties of 12 to 29, plus 5% off service charges
  • 20% off for parties of 30 or more, plus 5% off service charges

Ticket discounts may vary, are valid for select concerts and some blackouts apply. 5% Service charge discount always applies.

Group ticket buyers also get priority seating, pre-sale access and the ability to hold extra tickets.

Click here to learn more. 

Military Discount

Military personnel receive up to a 15% discount and reduced handling fees on tickets to Classical SeriesFirstBank Pops Series and Jazz Series concerts. This discount is subject to availability. To receive your military discount, call the box office at 615.687.6400 or visit us in person. (Discount may not be applied to website orders.) You will need to present your military ID at the time of pickup.

Educators Discount

Educators receive up to a 15% discount and reduced handling fees on tickets to Classical Series concerts. This discount is subject to availability. To receive your educator discount, call the box office at 615.687.6400 or visit us in person. (Discount may not be applied to website orders.) You will need to present your educator ID at the time of pickup.

Rush Tickets

Based on availability, a limited number of $15 rush tickets are available for select Classical Series and FirstBank Pops Series concerts, beginning one hour prior to the concert. These tickets must be purchased in person. Please contact our box office at 615.687.6400 to confirm availability prior to visiting the box office. Seating selection and availability are limited and at the discretion of management. 


The handling fee added to your ticket purchase helps cover operating costs for the Nashville Symphony, a not-for-profit charitable organization, reaching more than 400,000 people annually. This fee helps make it possible for the orchestra to fulfill its mission of inspiring, entertaining and educating through excellence in musical performance.

Handling fees are applied to all ticket purchases, whether made online, in person, or over the phone. 


We apologize, but we are currently unable to fulfill requests for ticket donations due to the ongoing spread of COVID-19 and the resulting suspension of concert activity at Schermerhorn Symphony Center. 


All concerts at Ascend Amphitheater are rain or shine. No refunds unless the concert is canceled.