Safety Plan

Health and safety are a top priority for the Nashville Symphony as we prepare to welcome you back to our concert hall. Recognizing that we are all still living in a pandemic, we have established protocols that will help keep everyone safe until we have reasonable assurance that COVID-19 no longer poses a serious threat.

We have developed our Safety Plan in partnership with HCA Healthcare/TriStar Health, who will continue to provide their expertise and guidance as we assess changing conditions. We will continue to make updates and adjustments to our Safety Plan, and we will keep in regular contact with you as we do.

Our Safety Protocols
At present, all patrons will be asked to adhere to the following protocols:

  • Symptom screening upon arrival at Schermerhorn Symphony Center.
    • Any patron experiencing symptoms of COVID-19 will be denied entry.
  • Masks must be worn at all times while indoors.
    • Have questions or concerns about wearing a mask? Click here.
    • We will continue to reassess this policy based on guidance from our health and safety partner, HCA Healthcare/TriStar Health.
  • Social distancing in all interior spaces, including lobbies and concert hall.

Proof of vaccination or negative test results will not be required to attend a concert.

Here are the steps we are taking to keep you safe:

  • Touchless digital tickets – learn more about how to access your tickets.
  • Hand-sanitizing stations throughout the venue for your convenience.
  • Digital program guide:
    • You’ll receive your program in advance of the performance.
    • Printed copies available upon request.
  • Consistent enforcement of all safety protocols.

How Your Experience Will Be Different
Our current reopening plan calls for socially distanced seating in the concert hall through December 2021. When the season opens, all groups of patrons will be seated a minimum of six feet part. During this time, the following procedures will be observed: 

  • Doors to the venue will open 60 minutes before concert time.
    • You will be able to proceed directly to your seats upon entry.
  • Concerts will run no longer than 90 minutes, without an intermission.
  • Concessions will not be available for purchase.
    • No outside food or drink is permitted in the venue.
  • Founders Hall will be closed.
  • Entry and exit procedures will be structured to maintain social distancing for patrons as they arrive and leave the concert hall.

These changes will be an adjustment for all of us, but they are temporary. As soon as it is safe to do so, we will update our protocols and procedures.

Keeping the Air Safe for You
Our health and safety partner, HCA Healthcare/TriStar Health, has recommended that proper filtration, a good amount of outside air and good air exchange rates are the best strategies for minimizing the risk of exposure to COVID-19. 

Schermerhorn Symphony Center has MERV-14 filters installed in all air-handling units throughout our venue. These filters are considered to be “hospital-grade” and are extremely effective at filtering out pathogens.

Our air-handling systems operate with air exchange rates designed to ensure consistent circulation of clean air. There are three high-performing air handlers in Laura Turner Concert Hall, which complete an air exchange four times per hour. The airflow in the concert hall is designed to pull air downward, away from the audience and performers.

That means you can enjoy your concert with confidence that you are breathing clean, safe air.

Employee Safety
The Nashville Symphony prioritizes the health and safety of all its employees and volunteers. We’ve been working closely with our orchestra musicians to ensure that we have protocols that will keep all performers safe, so that they can focus on what they do best: playing beautiful music just for you!

Our Face Mask Policy
As noted above, all customers and employees are required to wear a cloth or disposable face mask that covers both the nose and mouth at all times. Until we have reasonable assurance that we can all be safe without masking, we’re asking you to consider the health and safety of those around you. Please note:

  • Masks must be worn at all times while indoors.
  • Gaiter-style face coverings are acceptable, as long as they are covering both the nose and mouth.
  • Bandanna-style coverings are not acceptable.
  • Any customer who refuses to wear a mask in Schermerhorn Symphony Center will be denied entry.
    • Guests who remove their masks will be asked to replace them.
    • If guests do not wish to comply, they will be asked to leave and escorted off the premises.
  • The use of a face shield does not eliminate the requirement to wear a face mask underneath. 
  • Any customer unable to wear a face mask due to a medical condition must provide at least twenty-four (24) hours’ advance notice by emailing tickets@nashvillesymphony.org.
    • Please include your name, the event you will be attending, and your seat location.
    • A member of our Ticketing & Customer Team will respond with further instructions.
    • Any guest unable to wear a face covering due to a medical condition will be required to wear a face shield at all times.
    • Any guest who fails to notify the Nashville Symphony of their requested exemption ahead of time will be denied entry if they attempt to enter Schermerhorn Symphony Center without a face mask.