Frequently Asked Questions

Concert Arrival

When should I arrive?
We suggest that you plan to arrive 30 minutes before the scheduled start time to ensure that you have enough time to find your seat.

Do I need a ticket for entry?
Before entering the building, you will need a ticket for all concerts at Schermerhorn Symphony Center. When purchasing tickets, you may opt for e-tickets, which can be scanned on your mobile device or printed ahead of time. You may also pick up your tickets from the box office prior to entry.

May I bring a personal bag into the building? 
You may, but all purses and bags are subject to search upon entry, and you may be asked to check your bag prior to the concert.

What if I'm late to a concert? 
For classical concerts, late seating is determined by the conductor of the evening's performance. For other concerts, late seating is determined by the artist and varies with each performance. Due to the variability of our late seating policy, we strongly advise that you allow sufficient time for travel and parking – you can use apps like Waze and Google Maps to check traffic conditions ahead of time. 

How long is a Nashville Symphony concert?
Performance length varies, but a typical performance runs approximately two hours with one 20-minute intermission.

What should I do if I lost my ticket?
Don't worry. Call 615.687.6400, email us, or visit our box office in person, and we will void your old ticket and print you a new one. 


Concert Etiquette

What should I wear?
There is no dress code. Anything that makes you feel comfortable is fine. Most people wear business clothes or dressy casual clothes, but you’ll see everything from jeans to khakis to cocktail dresses. In the interest of other patrons, please be considerate of those in the audience who may have allergies and refrain from wearing scented products such as cologne or perfume.

When is it appropriate to applaud at a classical concert?
Audiences tend to wait until all movements or sections of a piece are completed before clapping. In some pieces of music, the orchestra will pause briefly for about 10-15 seconds between movements. The audience holds their applause during the short breaks in music, until the end of the entire piece. The conductor will signal when a piece is finished by putting his or her arms down and turning to the audience. You can check your program before or during the performance so you'll know how many movements to expect.

May I bring my children?
Children may attend any Nashville Symphony concert as long as they have a ticket – we do not allow babies or toddlers without a paid ticket (no lap seats available). Symphony staff will ask parents to take disruptive children out of the concert hall. Discounted children's tickets are available for the Nashville Symphony’s Family Series, which was created especially for audience members ages 3-9.

Parents who are breastfeeding should ask an usher for the best location to feed their child.

Can I take pictures? 
Photography, video and audio recording are prohibited in the concert hall or in any other space where a performance or rehearsal is taking place. Cameras may only be used with prior approval by the artist and the Nashville Symphony's Communications team, and photographers must be positioned in pre-approved locations within the venue.


More Helpful Info

Do you give tours of the building? 
Tours are available for large groups and donors to the Nashville Symphony's Annual Fund. Click here to learn more. 

What are your food and drink options?
Enjoy a bite before the concert at the Urban Cookhouse café, located in the Schermerhorn's West Lobby. Offering delicious salads, wraps, side dishes, beverages and desserts, Urban Cookhouse begins serving 90 minutes prior to every concert and remains open through intermission (when applicable).

Schermerhorn Symphony Center offers drink service at bars conveniently located on every level of the building.

Click here to view a list of dining options located close to Schermerhorn Symphony Center.

Please note that outside food and beverages are not permitted in Schermerhorn Symphony Center.

How do I reach a member of your staff? 
Click here to visit our contact page.


Restricted and Controlled Items

  • No weapons of any kind are permitted at Schermerhorn Symphony Center.
  • No outside food and beverages are permitted at Schermerhorn Symphony Center.
  • Backpacks are allowed, but must be left at coat check prior to the performance. 
  • All purses and bags are subject to search by Schermerhorn Symphony Center staff.
  • Cameras with a detachable lens must by approved by the artist and the Nashville Symphony's Communications office. Please note that photography is not allowed in your seat and must take place in pre-approved locations within the venue.