Important Update


All scheduled concerts have been postponed through July 31, 2021.

If you have questions or you have tickets to a concert that has been postponed or canceled, please email our ticket office.

CLICK HERE to view a complete list of postponed concerts.

Like many other businesses and organizations, the Nashville Symphony has been profoundly affected by the COVID-19 pandemic, with losses thus far caused by the pandemic totaling $8 million, or nearly 30% of our annual income.  

The Nashville Symphony’s management has been exploring every available option to ensure the long-term sustainability of the institution. In light of our current challenges, postponing all scheduled concert activity for the next year is the best course of action to ensure that the Symphony can continue serving our community in the long run.

Without the ability to perform for the public, we are unable to generate essential operating revenue. And without that revenue, the Nashville Symphony faces a threat to its very existence. Until we have certainty that our economy can remain open, and that audiences are ready and able to return to large public gatherings, attempting to restart concert activity poses significant risks to our institution.

During this time, we will explore new concert formats that may enable us to resume activity sooner, and we will be envisioning a bright new future for your Nashville Symphony.

Need assistance? Submit your question here, and a member of our staff will respond as quickly as we are able. Because of our significantly reduced staff, we are unable monitor phone lines at this time. We look forward to serving you.


Frequently Asked Questions

How long will the Nashville Symphony and Schermerhorn Symphony Center be closed?
Our current plan calls for suspending all concerts and events through July 31, 2021. The Nashville Symphony’s management and Board of Directors will regularly reassess the reopening date based on new information as it becomes available.

Why are you postponing all concert activity for an entire year?
This is one of the most difficult decisions we have ever had to make, but we believe that it is the best course of action to ensure that the Nashville Symphony can continue serving our community in the long run. Until we have certainty that the local economy can fully reopen – and stay open – we face tremendous risks in attempting to restart concert activity too quickly.

We have based our decision on four key factors:

  • We are dedicated to ensuring the safety and well-being of our patrons, musicians, staff and volunteers, along with the entire community. That means doing everything we can to prevent the spread of COVID-19.
  • Our losses caused by the pandemic total $8.6 million, or 30% of our annual revenue. These losses, combined with our high operating costs, have placed us in a very vulnerable financial position.
  • As our community continues to reopen, concert venues will be required to maintain social distancing for an unspecified amount of time. Because of our high operational costs – which in the past season totaled $2.3 million each month – we cannot sustainably operate with social distancing, due to the loss of revenue associated with reduced audience capacity.
  • Postponing the concert season we had originally planned provides us with what we hope will be sufficient time for the pandemic to run its course, and for the Nashville Symphony to conserve its limited resources until we have reasonable assurance that we can safely resume concerts and welcome the community back to our concert hall.

What if pandemic conditions improve more quickly than expected? Would you be able to restart sooner?
As new epidemiological information becomes available, along with new data from our own ongoing revenue studies and audience surveys, the Symphony’s management team and board of directors will assess whether the orchestra and the Schermerhorn may be able to resume activity sooner. Postponing our originally planned season gives us the logistical and financial flexibility we will need to reimagine new presentation formats as we reemerge from the pandemic into the “new normal.”

What is happening to all of the concerts you had scheduled for the next year?
We are making our best effort to reschedule all concerts through July 2021. We are working to move the Nashville Symphony’s entire 2020/21 season to the 2021/22 season. We appreciate your patience, as this process may require some time for us to complete.

I have tickets to one or more concerts that are being rescheduled. What should I do?
On July 15, 2020, the Nashville Symphony contacted all ticket holders via email and postal mail to inform them of their options for their concert tickets. Our ticket option window has since closed, as of August 31, 2020. If you purchased directly from the Nashville Symphony and have not received any communication from us, please email us at tickets@nashvillesymphony.org with any questions you may have. If you purchased from Ticketmaster or a seller other than the Nashville Symphony, please contact the company you purchased your tickets from.

Season Ticket Holders:

  • If you have opted to keep your 20/21 season tickets, thank you. We are holding your seats and benefits for the 21/22 seasonWe will provide more information about individual show dates within season ticket packages, priority exchanges and additional ticket purchases after we announce the rescheduled season. Thank you for your loyalty and patience.
  • If you have opted to donate your 20/21 season tickets, thank you. We are holding your seats for you to purchase when we launch our rescheduled 21/22 season. We will notify you of the opportunity to purchase 21/22 season tickets and will provide more information about individual concert dates, priority exchanges and additional ticket purchases after we announce the rescheduled season. Thank you for your loyalty and patience. 

I have a Ticket Credit for the value of unused tickets on my Nashville Symphony account. What happens to that money?
We have extended the amount of time you have to apply your Ticket Credit on your Nashville Symphony account. This value can now be applied toward future ticket purchases through July 31, 2022, and you may apply this value toward any season ticket, single ticket or group ticket purchases.

I already requested a refund. When can I expect it? After we receive a refund request, we confirm each request by phone. If you have requested a refund, please note it may take up to 12 weeks from the date that we confirmed your request over the phone for your refund to be credited to your original method of payment. We thank you for your patience, as our reduced staff is processing a large volume of requests.

More information for customers with tickets: Our window for accepting refund requests closed on August 31, 2020. We have attempted to contact our ticket holders multiple times since July 15, and we are now unable to accept any more refund requests. If you have tickets, they are valid for the rescheduled date, or the ticket value can be moved to your Nashville Symphony account as a credit that can be used toward any ticket purchases made through July 31,2022. Please contact us at tickets@nashvillesymphony.org with further questions.

What is happening to your musicians and staff?
A total of 79 musicians and 49 full-time staff, including our conductors, have been furloughed since July 1, 2020. This was an extremely difficult decision, but we have forced to take this action, along with the rescheduling of the entire concert season, to ensure that the Nashville Symphony can manage its limited resources and reemerge intact from the COVID-19 pandemic and remain sustainable for the long-term.

Will you continue to share virtual performances and activities on your website and social media platforms?
While our musicians have been furloughed, they are producing their own virtual performances and posting them to their social media accounts. Follow our musicians’ activities here:

When will you start performing concerts again? When will Schermerhorn Symphony Center reopen to the public?
It’s too early to say. The next concert season will officially begin in August 2021, but we will continue to assess pandemic conditions to determine whether we may be able to resume public activity sooner. 

Will you be continuing any education programs?
All in-person programming is suspended until we are able to resume public activity. We are currently working on providing virtual music education resources for the community while we are unable to offer our in-person programming. Check NashvilleSymphony.org/homeresources for updates.

Will you be holding your annual fundraising events, like Symphony Ball and Symphony Fashion Show?
We are currently exploring options for our fundraising events, the proceeds of which will go directly toward supporting the Nashville Symphony’s reemergence from this crisis. If you would like more information, please contact our Development Office at giving@nashvillesymphony.org or 615.687.6494.

Is it possible to rent Schermerhorn Symphony Center for a private event?
At this time, we are not accepting rental inquiries. Please check NashvilleSymphony.org/venue-rentals for updates.

What can I do to help the Nashville Symphony right now?
We need our community’s support now more than ever. Please consider making a donation by visiting NashvilleSymphony.org/give or calling 615.687.6494. Every gift we receive will help the Nashville Symphony reemerge from this shutdown. Your generosity will enable us to re-envision what the Symphony can be for Nashville, so that, upon reemerging, we can serve this remarkable community better than ever before.

 


Click here to visit the Metro Nashville Health Department's website for updates and information about the city's response to COVID-19. 

Click here to visit the Centers for Disease Control's website for comprehensive information about COVID-19, including:

Click here to visit the World Health Organization's website for comprehensive information about COVID-19.