Helpful Information

PARKING

Please click here for parking information.

VALET

Valet parking is available for all Symphony performances on Symphony Place, on the north side of the building between Third and Fourth avenues. Cost is $20 and begins at 5:45 p.m.

PRE-PAID VALET

We now offer pre-paid valet parking for all performances. For more details, call Patron Services at 615.687.6401.

SYMPHONY STORE

The Symphony Store is located on the West side of the building near the West Atrium lobby and the Café. A variety of items at all prices ranges is available, including a wide selection of classical CDs plus the option of special orders. Store hours are 10 a.m. to 2 p.m. Wednesday through Friday, and on all concert evenings from one and a half hours prior to performance to 30 minutes after the performance.

CONCERT CONCIERGE

Have a question, request or comment? Please visit our Concert Concierge on the Northwest side of the Main Lobby. The Concierge is available to help you with anything you might need during your visit. Concert Concierge is open through intermission on the night of all performances.

ACCOMMODATIONS

Restrooms and water fountains are available in the lounge located one floor below the Main Lobby; on the east and west sides of the Founders and Balcony level; and outside the Mike Curb Music Education Hall on the Founders level. All restrooms are equipped for people with disabilities. Several family restrooms are also available for disabled guests needing special assistance.

ACCESSIBLE SEATING

Accessible and companion seating are available at all seating and price levels with excellent acoustics and sight lines to the stage. Transfer seating is also available to allow guests in wheelchairs to transfer easily to fixed seats in the hall. Please arrange in advance for accessible seating by calling a Ticket Services Specialist at 615.687.6400.

CAMERAS, CELL PHONES, RECORDERS, BEEPERS & WATCH ALARMS

Cameras or audio recording equipment may not be brought into any space where a rehearsal, performance or lecture is taking place. Cellular phones, beepers and watch alarms must be turned off prior to the start of any event.

COAT CHECK

To enhance the acoustical experience inside Laura Turner Concert Hall, we ask that guests check their coats at one of several complimentary coat-check locations on each seating level. The most convenient is in the lounge located one floor below the Main Lobby.

EMERGENCY MESSAGES

Guests expecting urgent calls may leave their name and exact seat information (seating level, door number, row, and seat number) with any usher. Anyone needing to reach guests during an event may call the Security Desk at 615.687.6610.

EVACUATION

To ensure your safety in case of fire or other emergency, we ask that you note the exit route nearest your seat. Please follow the instructions of our ushers, who are specifically trained to assist you in case of an emergency.

LATE SEATING

As a courtesy to the performers and other audience members, each performance will have designated breaks when latecomers are seated. Those arriving after a performance begins will be asked to remain outside the entrance door nearest their ticketed seats until the appropriate break.

LISTENING DEVICES

An infrared hearing system is available for guests who are hearing impaired.  Headsets are available at no charge on a first-come, first-served basis from the coat-check area in the lounge located one floor below the Main Lobby.

LOST AND FOUND

Please check with the House Manager's office for any items that may have been left in the building. The phone number is 615.687.6450.

SERVICES FOR GUESTS WITH DISABILITIES

Schermerhorn Symphony Center has been carefully designed to be barrier-free and meets or exceeds all criteria established by the Americans with Disabilities Act (ADA). All public spaces, meeting rooms, offices, backstage dressing rooms and orchestra lounge, and production control rooms will accommodate performers, staff and guests with disabilities. Interior signage and all elevators make use of Braille lettering for directional signs in both public and backstage areas, including all room signs.

SMOKING POLICY

Schermerhorn Symphony Center is a smoke-free building. Smoking is permitted outside the building in the Garden, on the Plaza or outside on the East Terrace off the Balcony Lobby.